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Satellite vs Cellular: Best Maritime Internet?

Satellite vs Cellular: Best Maritime Internet?

When it comes to maritime internet, your choice boils down to satellite or cellular connectivity. Both have distinct advantages, and your decision depends on where your vessel operates and what kind of connectivity you need. Here’s the breakdown:

  • Satellite Internet: Best for global coverage, especially in open seas. Low Earth Orbit (LEO) satellites now provide faster speeds and lower latency, making them suitable for real-time applications. However, satellite systems are more expensive and can be affected by severe weather.
  • Cellular Internet: Ideal for vessels near coastlines. With 4G LTE and increasing 5G availability, cellular networks deliver faster speeds and lower latency than traditional satellite systems. That said, coverage is limited to 15–40 nautical miles offshore.
  • Hybrid Systems: Combine satellite and cellular networks for seamless switching based on location and signal strength, balancing cost and performance.

Quick Comparison

Feature Satellite Cellular
Coverage Global, including open seas Coastal (15–40 miles)
Speed 5–250 Mbps (LEO) 50 Mbps–2 Gbps (4G/5G)
Latency 25–600 ms 10–64 ms
Reliability Weather-dependent Coastal congestion may occur
Best For Open-ocean vessels Coastal operations

For cruise ships, cargo vessels, and superyachts, hybrid systems are often the best solution. They leverage cellular networks near shore and switch to satellite in remote areas, ensuring reliable connectivity. Choose based on your vessel’s routes, budget, and connectivity needs.

Podcast Episode: The Ultimate Guide to Data SIM Cards, Wireless Internet for Boats

How Satellite Internet Works at Sea

Satellite internet keeps vessels connected globally by using radio signals relayed through orbiting satellites. Here’s how it works: when a ship sends data, it travels from the vessel’s antenna to a satellite in space, which then relays it down to a ground station tied to the internet backbone. For incoming data, the process is reversed.

This system relies on three main components: the satellite constellation itself, ground stations (also known as teleports) that link to terrestrial networks, and the onboard equipment on the vessel. These elements are strategically positioned worldwide to provide consistent coverage and backup systems.

Maritime satellite internet operates on specific frequency bands such as C-band and Ku-band, with newer systems increasingly adopting Ka-band for higher data speeds. Each band has its own strengths, including differences in signal strength, resistance to weather, and bandwidth. These factors play a crucial role in how satellite orbit types influence overall performance.

LEO vs. Geostationary Satellites

Geostationary satellites are positioned roughly 22,236 miles above the Earth’s equator. They remain fixed relative to the planet, allowing vessels to use simpler, stationary antennas. However, the distance introduces a delay: signals take about 500–600 milliseconds for a round trip, which can impact real-time communications.

In terms of performance, traditional geostationary systems provide download speeds ranging from 1 to 50 Mbps, depending on the user’s service plan and network traffic. Upload speeds are typically slower, between 256 Kbps and 5 Mbps. Despite the latency, these systems are known for their widespread coverage and decades of reliability across vast ocean areas.

Low Earth Orbit (LEO) satellites, on the other hand, operate much closer to Earth, at altitudes between 300 and 1,200 miles. This proximity reduces latency to just 20–40 milliseconds, making them ideal for real-time applications. LEO constellations require hundreds or even thousands of satellites to ensure continuous coverage, as each satellite moves quickly across the sky.

LEO systems can achieve download speeds exceeding 100 Mbps, with upload speeds often matching or nearing the same levels. However, they come with added complexity: shipboard antennas must track the rapidly moving satellites and seamlessly switch connections as satellites pass. This requires advanced – and more costly – tracking equipment.

Weather impacts the two systems differently. Geostationary satellites, particularly those using Ku-band frequencies, can experience rain fade during heavy storms, which temporarily reduces signal quality. LEO systems may show better resilience to weather, but this depends on the specific constellation and frequency band being used.

Required Hardware and Installation

For maritime satellite internet to perform well in ever-changing conditions at sea, the right hardware is essential. The most noticeable component is the satellite antenna, which plays a critical role in maintaining connectivity. Geostationary systems typically use parabolic dishes ranging from 24 inches to 8 feet in diameter. Larger dishes generally provide stronger signals and higher data rates. These antennas are housed within protective radomes to shield them from harsh weather and reduce wind drag.

Modern geostationary antennas are equipped with gyro-stabilized systems that keep the antenna locked onto the satellite, even in rough seas. High-end systems can maintain a signal in waves as high as 15 feet, though extreme conditions may still affect performance.

LEO satellite systems, meanwhile, rely on phased array or mechanically steered antennas to track the fast-moving satellites. These antennas are typically smaller and flatter than traditional dishes, making them a good fit for smaller vessels or situations where space is limited.

Below deck, the setup includes a satellite modem, which handles the conversion of digital data into radio signals and vice versa. These modems are built to endure the tough marine environment, withstanding temperature swings, high humidity, and constant vibration. Most setups also include redundancy features and automatic failover systems to maintain connectivity in case of equipment issues.

Proper installation is key to ensuring reliable performance. The antenna must be placed in a location with an unobstructed line-of-sight to the sky, away from interference caused by the ship’s structure, masts, or other equipment. Typically, this means mounting it at the vessel’s highest practical point. Professional installers use specialized tools to model signal coverage and pinpoint the best placement.

Power needs can vary widely. Smaller geostationary systems consume 50–150 watts, while high-throughput systems may require 300–500 watts. LEO terminals tend to use less power because of the stronger signals from closer satellites, though their advanced tracking mechanisms may offset this advantage.

Finally, the system’s cabling and internal networking tie everything together. Coaxial or fiber optic cables rated for marine environments connect the satellite equipment to the vessel’s internal network. Additional components, such as network switches and wireless access points, distribute the connection throughout the ship. Proper cable routing and weatherproofing are essential to prevent signal loss and protect equipment from damage caused by saltwater exposure.

How Cellular Internet Works at Sea

Cellular internet at sea functions by connecting to land-based cell towers through technology similar to what smartphones use. As ships move away from the shore, onboard systems communicate with coastal towers using radio waves, which are routed through terrestrial networks.

Unlike satellite-based systems, cellular maritime internet relies entirely on staying within range of land-based towers. A clear line of sight to these towers is essential for maintaining a connection. However, as vessels venture farther out, signal strength diminishes due to the Earth’s curvature and the limited range of coastal towers. Additional challenges, such as adverse weather and atmospheric interference, can further weaken the signal and affect reliability.

Modern maritime cellular systems often operate on 4G LTE networks, with 5G becoming more prevalent. These technologies provide faster speeds, lower latency, and better efficiency, making them ideal for operations close to the coastline. However, the reliance on land-based infrastructure means coverage is directly tied to how far a vessel is from shore.

Coastal Coverage Range

Ships generally experience reliable cellular coverage within 3–8 miles of the coast. LTE networks can extend up to 50 nautical miles under optimal conditions, while specialized equipment can boost the range to about 18–20 miles.

Several factors play a role in determining the actual coverage range. For example, the height of a ship’s antenna and the coastal terrain can significantly influence how far the signal travels.

Required Hardware for Cellular

Hardware is just as critical as signal reach when it comes to cellular internet at sea. Maritime cellular systems utilize durable equipment designed to handle harsh conditions like constant vibrations, temperature changes, and exposure to saltwater. Essential components include core routers, omnidirectional antennas, and signal boosters.

Marine antennas, typically omnidirectional, are mounted high on the ship to maintain a clear line of sight to coastal towers. Signal boosters are also employed to strengthen weaker signals, extending coverage where possible. The right combination of rugged hardware is key to ensuring stable and consistent internet access while navigating coastal waters.

Satellite vs Cellular: Direct Comparison

When deciding between satellite and cellular internet for maritime use, it’s essential to weigh their technical and operational differences. Coverage, speed, and cost are the key factors that will help you choose the right option for your vessel.

Coverage and Reliability

Coverage and reliability are where satellite and cellular internet diverge the most. Satellite internet provides global ocean coverage, making it accessible even in the most remote areas, as long as there’s an unobstructed view of the sky.

On the other hand, cellular internet excels in coastal waters. It offers reliable connectivity within 15–40 nautical miles of shore, but its performance drops off quickly as you move further out to sea.

Factor Satellite Cellular
Coverage Area Global ocean coverage Reliable within 15–40 nautical miles of shore
Weather Impact Can degrade during heavy rain or snow Minimal, though congestion may occur
Reliability Consistent with a clear sky view Strong within the coastal coverage range

Speed and Performance

Advancements in technology have significantly improved the performance of both satellite and cellular networks, but each has its strengths. Cellular networks, especially 4G and 5G, deliver exceptional speeds when close to shore.

Steve Gorman, Field Service Engineer at Super Yacht Americas Sales, KVH, highlights this advantage:

"With cellular, I think the biggest benefit right now is that with 5G, it can actually be faster than low earth orbit (LEO) services like Starlink and OneWeb." – Steve Gorman

Satellite internet performance varies based on the type of service. Traditional geostationary satellites often struggle with slower speeds and high latency, typically around 550 milliseconds. In contrast, LEO services like Starlink Maritime have transformed satellite internet, offering speeds between 5–250 Mbps and latency as low as 25–99 milliseconds.

Performance Metric Satellite (LEO) Cellular (4G/5G)
Download Speed 5–250 Mbps (varies by plan) 50 Mbps – 2 Gbps
Upload Speed 2–25 Mbps 8–80 Mbps
Latency 25–99 ms Under 64 ms (often single digits)
Performance Conditions Requires clear sky; weather-dependent Best within 15–40 nautical miles; may face congestion

The next step is to determine which option aligns best with your vessel’s needs based on these factors.

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Best Solution by Vessel Type

The connectivity needs of vessels vary based on their operations, size, and travel routes. Choosing between satellite, cellular, or a hybrid system depends on these factors. Here’s a closer look at the best connectivity options for different types of vessels.

Cruise Ships

Cruise ships face a unique challenge: providing reliable, high-speed internet to thousands of passengers who expect seamless streaming, social media access, video calls, and more. To meet these demands, many cruise lines use hybrid connectivity systems. These systems tap into cellular networks when near the coast and switch to satellite networks farther out at sea. Modern satellite technology can deliver download speeds of up to 220 Mbps, ensuring smooth operations and keeping passengers connected.

Cargo and Commercial Vessels

For cargo and commercial vessels, the focus is on operational efficiency and cost-effectiveness rather than passenger entertainment. These vessels rely on dependable connectivity for tasks like tracking, communication, and receiving weather updates. Near shorelines, cellular networks offer an affordable solution. However, for long journeys into open seas, satellite connectivity becomes essential, enabling real-time monitoring and navigation to keep operations running smoothly.

Superyachts and Leisure Vessels

Owners of superyachts and leisure vessels expect internet connectivity that rivals the performance of high-end residential or business setups. These vessels often use premium hybrid solutions, which combine high-speed satellite and cellular services. The technology supports activities like video conferencing and streaming, all while maintaining low latency. Additionally, low-profile antennas are often installed to preserve the vessel’s sleek design without sacrificing performance.

Below is a quick comparison of the ideal connectivity solutions for each vessel type:

Vessel Type Primary Need Recommended Connectivity
Cruise Ships High-capacity, high-speed internet for many users Hybrid system: coastal cellular + offshore satellite
Cargo/Commercial Reliable communication for operational tasks Coastal cellular with satellite for deep-sea connectivity
Superyachts/Leisure Premium, multi-device support with low latency Premium hybrid: high-speed satellite + low-profile antennas

What’s Coming Next

The maritime internet is undergoing rapid changes, with new technologies set to reshape how ships stay connected while at sea. These advancements aim to tackle current challenges and unlock new opportunities for maritime operations.

Expanding LEO Satellite Networks

Low Earth Orbit (LEO) satellite networks are making waves in maritime connectivity. Unlike traditional geostationary satellites that orbit much farther away, LEO satellites operate at altitudes between roughly 340 and 1,200 miles. This closer range dramatically reduces signal travel time, cutting latency to under 50 milliseconds – compared to the 600 milliseconds or more typical of geostationary systems.

LEO networks rely on vast constellations of satellites, often numbering in the hundreds or thousands, to provide seamless global coverage. This means fewer dead zones and more reliable connections, even in remote ocean regions.

Speed is another area where LEO networks shine. Current systems already deliver download speeds exceeding 200 Mbps, with potential to approach 1 Gbps in the near future. Meanwhile, hardware is evolving rapidly – next-generation antennas are becoming smaller, lighter, and easier to install. Features like automatic tracking and self-alignment are simplifying maintenance, making these systems more accessible for vessels of all sizes.

As LEO technology advances, cellular networks are also stepping up to enhance maritime connectivity.

5G and Emerging Cellular Networks

5G technology is extending reliable connectivity for vessels operating near coastlines. Early deployments are already providing coverage up to 15–25 miles offshore, a significant boost for vessels navigating busy shipping lanes, harbors, and fishing zones.

Under optimal conditions, 5G-enabled ships can reach download speeds of up to 1 Gbps and upload speeds around 100 Mbps. Features like network slicing allow operators to prioritize critical tasks – such as emergency communications or navigation – ensuring that essential data gets through, even during high-traffic periods.

A key development is the integration of 5G with satellite systems, creating hybrid connectivity solutions. These setups enable vessels to switch seamlessly between 5G and satellite networks based on their location and signal strength. Additionally, edge computing within 5G networks is enabling local data processing for time-sensitive tasks like autonomous navigation or real-time weather monitoring.

Looking further ahead, research into 6G technology is already underway. While specifics are still emerging, early signs suggest that future networks could offer even better offshore coverage, faster speeds, and lower latency through enhanced integration and optimization techniques. The horizon for maritime connectivity looks more promising than ever.

Final Recommendations

Choose between satellite and cellular internet based on where your vessel operates, what kind of connectivity you need, and how much you’re willing to spend.

Key Points

Satellite internet offers worldwide coverage, making it perfect for vessels traveling in remote areas or open oceans. Modern low-earth orbit (LEO) satellites provide faster speeds and lower latency, supporting advanced communication systems onboard. That said, satellite services tend to be pricier and may experience interruptions during severe weather.

Cellular internet is a fast and efficient option for vessels operating near the coast. With the rollout of 5G, cellular networks are becoming even more capable, but their range is still limited to areas close to shore.

Hybrid solutions combine the strengths of both satellite and cellular networks, automatically switching between them based on location and signal strength. This setup balances performance and cost but requires more advanced hardware to function seamlessly.

Connectivity options continue to improve. LEO satellite networks are expanding their coverage and boosting speeds, while cellular networks are extending their reach offshore. These evolving technologies provide a foundation for making connectivity decisions tailored to your vessel’s needs and budget.

Choosing by Vessel Type and Budget

Your vessel’s size, operational zone, and budget will guide the right connectivity mix.

  • Large vessels like cruise ships and commercial fleets often benefit from hybrid systems. These systems combine the speed of coastal cellular networks with the global reach of satellite coverage.
  • Coastal cargo operations can rely primarily on cellular networks, with satellite as a backup for areas with poor coverage.
  • Superyachts and leisure vessels can choose based on their typical routes. Coastal vessels are better suited for cellular services, while those traveling internationally will need the broader coverage offered by LEO satellites.

Make sure your connectivity solution matches your operational needs. For example, global satellite coverage is unnecessary for vessels that operate mainly near the coast, but reliable communication is essential for mission-critical operations.

FAQs

What should I consider about costs when choosing between satellite and cellular internet for maritime use?

When it comes to maritime internet costs, satellite services tend to be on the pricier side. Monthly fees can fall anywhere between $40 and over $500, depending on the provider and the speed you’re after. On top of that, the initial setup can be steep due to the specialized equipment and infrastructure required. On the other hand, cellular internet is often a more budget-friendly choice, offering flexible data plans and lower upfront costs – especially when you’re using SIM card-based options.

Satellite internet works best if you need global coverage or have high data demands, but it might not make sense financially for short-term use or less intensive needs. Cellular solutions are a more affordable alternative if you’re operating near shorelines or in areas with dependable network coverage. To choose the right option, think about what you need most – whether it’s coverage, data capacity, or staying within a specific budget.

How does 5G technology improve the speed and reliability of maritime cellular internet?

The arrival of 5G technology has transformed maritime cellular internet, offering blazing-fast speeds, reduced lag, and dependable connections. With data rates climbing to an impressive 20 Gbps and latency dropping to as low as 5 milliseconds, 5G delivers the kind of connectivity needed for high-demand tasks like real-time communication and rapid data sharing.

What’s more, 5G extends its reach even to remote maritime zones by leveraging advanced tools such as vessel-based relay stations and multi-hop connections. This ensures reliable service across critical shipping routes, enhancing safety, boosting efficiency, and meeting the growing connectivity demands of modern maritime operations.

What should I consider when choosing between a hybrid system and a dedicated satellite or cellular system for my vessel?

When choosing between a hybrid system and a dedicated satellite or cellular system for maritime connectivity, it’s essential to weigh factors like coverage needs, technical complexity, and cost-efficiency.

Hybrid systems work well for vessels that operate in both coastal and remote areas. By combining satellite and cellular networks, they deliver more consistent connectivity. That said, managing multiple communication channels in hybrid systems can require advanced coordination and expertise.

Cost is another key consideration. While hybrid systems often come with higher upfront costs, they can save money in the long run by enhancing reliability and minimizing downtime – especially in remote or weather-challenged regions. On the flip side, dedicated systems are simpler and might be more budget-friendly for vessels with predictable routes or minimal connectivity demands. Ultimately, your decision should reflect your vessel’s specific operational needs and financial priorities.

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Carrier Strike Group Four / NAVSUP Global Logistics Support / U.S. Navy

VoIP Communications for Designated Naval Vessels
Executive Summary
NT Connect Holdings, Inc., founded in 2018, is a leading provider of SIP VoIP and IT solutions, specializing in secure, scalable, and mission-critical communications networks. Responding to NAVSUP Global Logistics Support’s RFQ, NT Connect was selected to provide advanced VoIP phone services supporting Carrier Strike Group Four (CSG-4) at Joint Expeditionary Base Little Creek.
CSG-4 is a pivotal U.S. Navy command responsible for training, certifying, and readying Atlantic Fleet carrier strike groups, amphibious ready groups, and independently deploying surface ships. The command’s mission-critical communication needs demand highly reliable, secure, and redundant voice services across the designated vessels TSV-1 Prevail, TSV-3 Hunter, TSV-4 Narragansett, and TSV-5 Vindicator.
Challenge
CSG-4 required a solution to deliver dual VoIP SIP lines with high availability and cybersecurity compliance, rapid deployment within a 90-day timeframe, and 24/7 remote support. The communications infrastructure needed to ensure operational continuity during demanding training and deployment cycles involving integrated warfare exercises and multinational interoperability.
Solution
NT Connect delivered a turnkey solution with:
  • High-availability SIP lines on each vessel to guarantee failover and uninterrupted voice communication.
  • Strict adherence to federal cybersecurity standards, including NIST SP 800-171, to protect mission-critical data.
  • Minimized downtime and risks by leveraging dual-line failover and continuous technical support.
  • Scalable solution architecturedesigned to evolve with future communication requirements.
Impact
  • Enhanced operational readiness for Carrier Strike Group Four, enabling seamless voice communications during complex, integrated warfare training and real-world deployments.
  • Improved interoperability with joint and coalition forces through reliable and secure communication channels.
  • Minimized downtime and risks by leveraging dual-line failover and continuous technical support
  • Scalable solution architecture designed to evolve with future communication requirements.
Why NT Connect?
Proven Experience:Successful past performance with the U.S. Navy and premier maritime clients such as the Canadian Coast Guard and major cruise lines.
Specialized Expertise: Deep knowledge in SIP/VoIP technologies, satellite connectivity, and mission-critical communication networks.
Trusted Partner: A dedicated small business committed to supporting defense communications with innovative, secure, and reliable solutions.
About Carrier Strike Group Four
Headquartered at Naval Station Norfolk, Virginia, CSG-4 leads training and certification efforts for Atlantic Fleet carrier strike groups and amphibious ready groups. The command focuses on integrated warfare, assessment, and the development of training requirements, conducting multi-week exercises like COMPTUEX and TFEX to ensure readiness for global naval operations.
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NOAA Ship Bell M. Shimada — Delivering Mission-Critical Communications

Client
National Oceanic and Atmospheric Administration (NOAA) Agency under the U.S. Department of Commerce
Project Overview
NOAA contracted NT Connect to complete a system groom of the Public Address (PA), General Alarm (GA), and Private Branch Exchange (PBX) communication systems onboard the NOAA Ship Bell M. Shimada. This effort ensured reliable shipboard communications for crew safety, operations, and mission execution.
Objectives
  • Modernize and optimize the ship’s PA/GA/PBX systems.
  • Provide hardware upgrades to support ship-wide communications.
  • Deliver hands-on training for NOAA technicians and crew to ensure system sustainability.
Scope of Work
NT Connect provided all parts, labor, materials, and services necessary to complete the system groom, including
Hardware & Software Provisioning
  • Supplied two security USB keys.
  • Supplied upgraded VoIP base stations

System Installation & Configuration

  • Installed new VoIP endpoints at the Pilot House aft station.
  • Added PA access to phones in the Mess Room and XO Stateroom.
  • Conducted a comprehensive groom of PA, GA, and PBX systems.
Support & Training
  • Provided 40 hours of remote support.
  • Conducted a two-day onboard session at NOAA’s Marine Operations Center – Pacific (MOC-P) in Newport, Oregon.
  • Delivered training and hands-on Q&A sessions with the ship’s electronics technicians and crew.
Results
  • Enhanced reliability and redundancy of shipboard communications.
  • Expanded PA functionality for improved safety and operational reach.
  • Upgraded PBX hardware to support mission-critical ship-to-ship and ship-to-shore communication.
  • Trained NOAA personnel for ongoing maintenance, reducing future dependency on external support.
Impact
By modernizing the PA/GA/PBX systems on the NOAA Ship Bell M. Shimada, NT Connect ensured:
  • Mission Readiness – The vessel is fully equipped to support NOAA’s research and operational missions.
  • Crew Safety – Reliable alarms and PA access across critical ship locations.
  • Operational Efficiency – Improved communication systems reduce downtime and streamline onboard coordination.
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Case Study: Enhancing Crew Communication and Passenger Experience Aboard Cunard’s Queen Anne with NT Maritime

Cunard’s magnificent new addition to its line of cruise ships, Queen Anne, has set sail — and she has been a testament to timeless evolution. With the latest communication technologies onboard from NT Maritime, it seamlessly weaves together historic legacy and cutting-edge innovation.

Overview: Cunard Line, a luxury British cruise operator, sought to modernize crew communication systems aboard its newly built flagship vessel, the Queen Anne. With a focus on improving safety, operational efficiency, and the overall guest experience, Cunard partnered with NT Maritime, a leader in communication intelligence and IT solutions, to deploy cutting-edge communication technology.

Challenge: As part of its commitment to enhancing onboard operations, Cunard identified a need to upgrade from outdated digital enhanced cordless telecommunications (DECT) handsets. These handsets lacked the advanced features necessary for effective, real-time communication between officers and crew members on the large-scale vessel. Additionally, there was a need to address power consumption, minimize distractions from non-work-related notifications, and ensure seamless communication utilizing rugged android phones loaded with enterprise applications. 

The Queen Anne, a 113,000-ton vessel accommodating nearly 3,000 guests, required an enterprise-grade solution to meet these communication challenges while ensuring reliable connectivity for both crew and passengers,  with special provisions for guests with accessibility needs.

Solution: Cunard partnered with NT Maritime to implement their innovative mobile app, designed to provide a role-based communication platform for the ship’s crew. The solution includes voice calling, push-to-talk, and chat functionality, enabling streamlined coordination of tasks, schedules, and emergency protocols.

Key features of NT Maritime’s solution include:

  • Rugged Android devices: Provided to the crew for enhanced durability and usability.
  • Local push notification environment: This ensures that crew members receive mission-critical calls and messages onboard without internet.
  • Offline communication: Communication remains functional without reliance on satellite or internet connectivity, optimizing performance and energy efficiency on long voyages.
  • Integration with Martec’s Safety Monitoring and Control System (SMCS): This integration supports safety operations by relaying emergency alarms and suggesting appropriate procedures for handling incidents.

Furthermore, the app integrates with the ship’s PBX system, allowing crew members to easily communicate with passengers. This system improves accessibility by offering phones with specialized features for guests who are deaf or hard of hearing. Parents can also be given devices to contact childcare services, improving peace of mind during their stay.

Results: With NT Maritime’s system in place, Cunard Line achieved:

  • Enhanced crew efficiency: Crew members now have access to a reliable, feature-rich communication platform that allows for quick and efficient handling of both routine and emergency situations.
  • Improved guest experience: The seamless communication between crew and guests contributed to a smoother, more enjoyable onboard experience, particularly for guests with children and guests with special needs.
  • Reduced operational interruptions: Ensuring communications are uninterrupted by satellite outages, the Queen Anne’s crew can operate effectively throughout its voyages.
  • Safety improvements: The integration with Martec’s SMCS helps ensure that the crew is well-prepared to handle emergencies, contributing to a safer environment for both crew and passengers.

Conclusion: Through its partnership with NT Maritime, Cunard Line has successfully equipped the Queen Anne with a state-of-the-art communication system that aligns with its high standards of service and safety. This collaboration not only enhances the operational capabilities of the crew but also supports Cunard’s long-term vision of providing an exceptional guest experience, bridging the gap between tradition and modern innovation.

The Queen Anne, which launched in May 2024, stands as a testament to Cunard’s commitment to integrating advanced technology into its historic legacy of ocean travel.

About NT Maritime

NT Maritime serves as a leading communication intelligence and IT Solutions provider, specializing in the development and operation of mission-critical communications networks. Additionally, it offers Low Earth Orbit Satellite connectivity, location services, contact tracing and access controls, along with cutting-edge telehealth technologies tailored for the global maritime industry.

About Cunard

Cunard is a luxury British cruise line, renowned for creating unforgettable experiences around the world. Cunard has been a leading operator of passenger ships on the North Atlantic since 1840, celebrating an incredible 183 years of operation. The Cunard experience is built on fine dining, hand-selected entertainment and outstanding service. From five-star restaurants and in-suite dining to inspiring guest speakers, the library and film screenings, every detail has been meticulously crafted to make the experience unforgettable. Destinations include Europe, the Caribbean, the Far East and Australia.

There are currently three Cunard ships, Queen Mary 2, Queen Elizabeth and Queen Victoria. The fourth ship, Queen Anne, will enter service in 2024. This investment is part of the company’s ambitious plans for the future of Cunard globally and will be the first time since 1999 that Cunard will have four ships in simultaneous service. Cunard is based at Carnival House in Southampton and has been owned since 1998 by Carnival Corporation & plc (NYSE/LSE: CCL; NYSE:CUK). 

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NT Maritime Partners with Princess Lodges and Westmark Hotels to Modernize Communications Across 9 Alaskan Hotels

September 23, 2024 – NT Maritime, formerly known as netTALK Maritime, is proud to announce a strategic partnership with Princess Lodges, a division of Princess Cruises, and Westmark Hotels, a subsidiary of Holland America Line, to revolutionize communications systems across Alaska. This partnership marks a significant step forward in unifying and upgrading their technology infrastructure with cutting-edge, next-generation solutions.

Under this multi-year agreement, NT Maritime has revamped the existing PBX systems, deploying and managing a state-of-the-art unified communications platform across all properties. The project encompasses over 4,000 extensions distributed across offices and guest rooms, spanning nine hotels and approximately twenty office locations throughout Alaska and Canada.

Staff and guests benefit from an enhanced suite of in-room communication options, including the ability to schedule housekeeping visits, place room service orders, and set notifications to be alerted when the Northern Lights appear—enabling them to fully immerse themselves in Alaska’s natural beauty from the comfort of their balconies.

Additionally, a forthcoming update will provide hotel staff with access to high-quality voice communication, full-featured chat messaging, and other advanced management tools via a dedicated mobile application. This will ensure seamless, unified communication across all hotels, transportation hubs, and data centers.

NT Maritime’s extensive experience in delivering advanced communication systems to ships at sea made it the ideal partner for this ambitious project. The same level of sophisticated, user-friendly communication technology that has been successfully implemented in maritime settings will now be available to both staff and guests at these land-based properties.

“With the challenging Alaskan winter conditions, our proven technology and expertise in deploying communication solutions in demanding environments, such as cruise ships, positioned us as the perfect choice for this deployment,” said Garry Paxinos, CTO & CAIO of NT Maritime.

This partnership underscores NT Maritime’s commitment to delivering innovative communication solutions that enhance the guest experience and streamline operations, no matter how remote or challenging the environment.

About NT Maritime

NT Maritime serves as a leading communication intelligence and IT Solutions provider, specializing in the development and operation of mission-critical communications networks. Additionally, it offers Low Earth Orbit Satellite connectivity, location services, contact tracing and access controls, along with cutting-edge Telehealth technologies tailored for the global maritime industry.

About Princess Lodges

Princess Lodges, a division of Princess Cruises, the largest cruise and tour operator in Alaska, is responsible for the operation of Alaska Land Tours and the land portion of Cruisetours. Founded in 1972 and headquartered in Seattle, Washington, the company offers a wide variety of Alaska land tours and Alaska train tours in conjunction with Princess’ Alaska cruises, providing visitors with the best ways to see the majestic “Land of the Midnight Sun”—by land and by sea. Princess also owns several luxury railcars known as Princess Rail.

About Westmark Hotels

Westmark Hotels is a subsidiary of Holland America Line, with lodgings strategically located along the Alaska Highway and near major tourist destinations. Their collection of hotels and inns set the bar for Alaska and Yukon hospitality, helping to ensure that every guest’s visit to Alaska is just right.

 

 

 

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How can cruise lines offer a better user experience to their customers through digitization?

In general, cruise-based vacations offer good value for the money and are convenient for social and family groups looking to vacation together in a small space. Most importantly, cruise tourism can provide a perfect boost to other tourist industries while providing access to large numbers of visitors to more distant and outlying locations that might otherwise find it difficult to draw them in.

By 2027, revenues for cruise ship companies are expected to reach around $57 billion. With these numbers, it is all the more astonishing that, aside from the operating equipment of the vessels, relatively little has been done to bring outstanding technology breakthroughs on board.  

Cruise businesses must accept the possibilities of digitization in order to satisfy the requirements and desires of travelers who are aware of and appreciate the ease offered by technology in other aspects of their life and to remain competitive in the market. Let’s look at some of the solutions on offer for cruise lines to improve their customer experience.

Understand guest preferences

Cruise companies should embrace data and analytics more than ever to develop a customization engine that allows passengers control over several touch points throughout their sailing experience. These engines can learn from, record, and let staff respond to preferences right away based on passenger behavior. To better understand the client experience, provide offers that are specific to them, and promote pertinent content, brands may gather comprehensive data.

When it comes to entering a guest room for maintenance, communicating with all passengers at once, or obtaining individual medical information in an emergency, crew members appreciate the efficiency that technology brings.

An inventive digital system can operate in the background as customers enjoy the event at their own pace. Cruise lines frequently utilize mobile, cloud, machine learning, and data analytics to build a layered digital infrastructure to segment passengers and identify each visitor as an individual in order to tailor every part of a passenger’s schedule.

Focus on IoT

There is no doubt that the potential for IoT in cruise ship technology is enormous. Here are just a few potential applications:

  • Mobile applications make it easier for customers to research, schedule, and organize events.
  • Using their smart devices, passengers may place food and drink orders using onboard location services. 
  • While crew members are made aware of any specific dietary sensitivities or allergies, they may also deliver right to the guest’s location.
  • With facial recognition and passenger counts, artificial intelligence, algorithms, and machine learning hasten boarding.
  • Wearables assist with contact tracking and contactless tasks, including gateway administration, payment, and cabin access.

For user experience to be driven and exclusive, hyper-personalization needs a whole stack of networking, software, applications, and business analytics. Cruise lines must solve the problems of creating future-proof technologies or upgrading existing systems with new technology to accomplish this.

Digitalization is spreading throughout the world, and it will change how personnel operate and how passengers travel on cruise ships. However, consumer expectations are increasing almost as quickly as the market can respond to them. Modern ships like those deployed in recent years are merely the first stage, despite their state-of-the-art new technology.

Check out netTALK Maritime’s innovative technology in the form of our passenger and crew health monitoring application!

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How are communication applications helping the hospitality industry?

The ideal way to support various businesses with technology in a post-COVID world to guarantee public safety has been a topic of much discussion. One such sector is hospitality, where management teams are challenged with figuring out how to make travelers feel at ease once more as we wait for extensive vaccination delivery.

It is evident that in 2022, touch-free, digital interactions will remain crucial components of the visitor experience in the hospitality industry. According to a Skift and Oracle Hospitality poll, digital messaging services, contactless payments, and digital room keys are the top three amenities that make hotel guests feel more at ease.

Incorporating new floor plans into touch-free digital signage that can be accessible through QR codes on individual devices, automated temperature readings, AR applications, and more are all ways that digital signage, wayfinding, and other communication technologies may be used to serve these demands.

Let’s dive into how these applications can be applied in various settings to help the hospitality industry accommodate its customers to its fullest potential in the coming years.

The easy check-in process

Building entrance points has long been a crucial component of hospitality operations, but since COVID-19, there are new difficulties in maintaining the safety of both visitors and staff while delivering a smooth service. Technologies for access control—that have been developed expressly to stop the spread of viruses—are providing new and easy methods to regulate and keep an eye on who enters a place.

The most recent implementations of access control technology include virtual receptionists and check-in kiosks with surveys and questionnaires, such as CDC recommendations. When a guest enters a hotel or climbs aboard a cruise ship and approaches a check-in kiosk, a virtual guest relations staffer may greet them and guide them through the check-in process or answer any queries they may have without having to make physical contact.

A seamless network for workers

Cruise ship hospitality services are essential to ensuring that passengers can unwind while still having easy access to their favorite activities while on board. The people who run the bars, clubs, restaurants, and shops are called hospitality employees, and how well they get along with one another might determine whether cruise passengers are pleased or not. 

Hospitality staff may communicate about things like scheduled activities, theme evenings, service hours, and the availability of meals, snacks, and drinks via their employee mobile app. When customers have inquiries, staff members may immediately obtain answers using their applications as opposed to more traditional contact channels like regular phones.

Help guests find their way around

Static maps and signs, which are challenging, expensive, and time-consuming to update, have now been replaced with more modern building wayfinding systems. To guarantee that a visitor is kept informed and involved in a cutting-edge technology experience during their visit, high-resolution digital signage can now be updated in real-time and offered with voice or mobile control choices to minimize physical touchpoints.

Future accessibility of hotel properties will also depend on augmented reality (AR) technologies. For instance, a visitor might approach a digital sign with built-in wayfinding, scan the map with a QR code, access the most direct or necessary route (i.e., one-way traffic only to reduce physical touchpoints), and with augmented reality capabilities, receive step-by-step directions through their smartphone’s camera.

For more information on innovative technologies in the hospitality industry, check out our selection of blogs on the topic!

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Sailing in times of viruses: how does telemedicine on board work?

For seafarers and ship operators, injuries and illnesses on board ships are a harsh but inevitable reality. Immediate medical assistance is typically restricted to the first aid skills of the crew, the supplies in the ship’s medicine cabinet, and the instructions provided by the International Medical Guide For Ships and the associated Medical First Aid Guide for Use in Accidents Involving Dangerous Goods (MFAG) or whatever other reference books are transported on board. However, this is not always the case for some passenger ships that require licensed doctors on board.

Several services already provide a cutting-edge telemedicine service for ships, although commercial ship penetration is still a long way off. The service providers, or maybe facilitators, come from a variety of backgrounds. Some medical professionals work for free or with donations, whereas others are equipment suppliers. 

netTALK is one of the companies at the forefront of advancing medical assistance on cruise ships. The crew and passengers can download a mobile app from netTALK Maritime to track their vital signs on their phones. It securely transmits data from network-enabled, medically approved electronic health monitoring devices using end-to-end encryption and alerts the medical staff when findings are aberrant. Managing vital signs from persons who are under quarantine is much easier thanks to this feature.

Let’s dive into the various areas where telemedicine is developing in the shipping industry and how it functions on board.

Wearable Tech and Contact Tracing

The shipping industry has been vital in progressing the latest contact-tracing solutions, particularly in wearable tech. This enables health authorities to get ahead of COVID-19 outbreaks much faster than at the onset of the pandemic in 2020. Officials on board can send notifications to guests who have potentially had contact with someone who is COVID-19 positive. 

Although wearable technology has long been utilized in hospitals, the hospitality sector has just started to realize its full potential. Some smart wristbands are being used to address other purposes, such as onboard communication, in addition to being a location analytics tool and digital wallet/keycard. Several significant cruise lines utilize our technology to store passenger medical information and as an instant messaging platform so that all passengers may receive wireless communications while at sea.

Supplies and Medical Administration

One issue that can occasionally be neglected or ineffectively managed is ensuring the ship’s medical chest is adequately stocked with current medications. A workable option is a service like the ShipMed Safety System provided by the Norwegian business Medi3. The vessel is kept many steps ahead of current compliance standards thanks to value-added services and the cloud-based software system, which guarantees regulatory compliance at all times.

To provide the medical staff in charge of the medical institution a stronger sense of control and peace of mind, it also contains medical supplies, log and buying reports, to-do lists, and a separate report on drugs. Additionally, the system offers films displaying various medical treatments as well as fast references for the medical equipment required for certain ailments.

There’s no doubt that the COVID pandemic has increased the use of remote medical aid on land while at the same time drawing attention to the difficulties experienced by seafarers who may have previously been denied access to off-shore services. Further examination via video connection, for example, can hopefully be adapted for marine usage when we know more about its effectiveness.

By: netTALK Maritime www.nettalkmaritime.com 

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Innovations That Improve Connectivity at Sea

There is no doubt that technology is causing the tide to turn in the sea of maritime communications, altering the commercial environment for stakeholders within the industry. Companies in the marine sector must adopt these new technologies if they don’t want to fall behind their rivals. 

IoT, robotic shipping, and AI advancements will all be crucial in the near future, emphasizing robust, quick communication at sea. Let’s outline the connected marine tech sure to make a huge impact in the coming years.

IoT for Container Sensors

Most of us are familiar with the concept of The Internet of Things (IoT), whereby connected devices share information to provide insight. Many ship companies already use IoT in some way or another, often through sensors and remote monitoring. 

Communication service providers often encourage the use of third-party applications on their platforms—a clear example of this comes from Inmarsat’s Fleet Data solution. The ship operators may rapidly gather data from onboard sensors using this bandwidth-inclusive IoT technology, transfer the data to a secure cloud-based platform, and communicate with third-party application developers.

Various Uses for Robots

According to the Global Marine Technology Report 2030, three new types of robots will be used aboard ships by 2030. The first is a learning robot that will base its judgments on the information it gathers from numerous sensors located around the ship. The second robot will help transport physical goods about the ship, and the third will be a small robot that may be used for inspections in challenging or hazardous conditions.

While each robot will perform very similar functions to sensors or remote controls, they will all utilize a ship’s connectivity to work properly. This can be accomplished by having a person onboard or ashore manage the robot, or it might be as simple as relaying data to each robot so they can operate.

Augmented and Virtual Reality Developments

In recent years, both big engine makers in the shipping industry, MAN Energy Solutions and Wärtsilä, have started using VR simulator training for their engineers. This allows engineers to receive training on products that are not physically present but have the potential to be used on ships and in training facilities.

Elsewhere the ABB group now has an “Ability Remote Insights service”. This means that service technicians will now be guided through various tasks by an augmented reality interface that features remote control, screen sharing, and document sharing. According to ABB, the solution will speed up response times and lengthen asset lifecycles in addition to enhancing the speed and efficiency of specialists operating in remote areas.

Securing dependable and steady connections for marine activities is now more critical than ever. It will fuel innovations in the marine sector today and in the future and aid maritime businesses in maintaining their competitiveness both on and ashore.

In terms of innovations, AR, in particular, has the potential to alter maintenance and emergency help since shipside users simply need to be there physically, while shoreside professionals give the expertise and knowledge. IoT will continue to be crucial for using sensors across all of a ship’s departments. Finally, Robots could become ubiquitous aboard vessels in the coming years, enabling advanced sensors and transporting.

By: netTALK Maritime www.nettalkmaritime.com 

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How netTALK Maritime Revolutionized the Cruise Ship Telecom Game

In the so-called post-Covid era, tourists, travelers, and cruise ship passengers have grown accustomed to digital and ‘contactless’ services. They aren’t new to the hospitality, tourism, and travel industries but were pushed to the fore during and immediately after the pandemic. The ‘human touch’ in customer service is now viewed by many as a risk of exposure to Coronavirus, and it’s a risk that increasing numbers of cruise ship passengers were not willing to take.

Amid this backdrop, the popularity of the contactless experience skyrocketed. Face-to-face interaction will likely decline in many areas in favor of mobile app check-ins, contactless payments, virtual queuing, virtual front desk services, and biometric access. In the hospitality industry, the contactless experience has become synonymous with safety and security.

But what happens to the contactless experience when a cruise ship is out on the high seas, and internet access – and indeed intra-ship communications – is spotty at best? In general, cruise ships can suffer from all manner of communication problems while on the open ocean, especially when it comes to a strong, stable internet connection that is open to all passengers and crew.

On most cruise ships, the internet connection, internet-based communications, and telephone calls must make the journey to space to ping off an orbiting satellite, then head back to earth – a cell tower on land, to be exact – before finally being sent back to the ship. With such inefficient communication, even sending a simple text message between two people on board the ship can be costly, assuming the message goes through. With so many factors in play, there is a lot that can go wrong.

We live in an interconnected world, and cruise ship passengers expect to be able to video chat, email, share photos, and videos, make calls and send and receive text messages, even if they’re on a large moving vessel on the high seas. When maritime communication doesn’t live up to their expectations, cruise ship passengers can become anxious and feel as though they are cut off from their friends and family back on land.

Additionally, intermittent ship-wide communication can negatively impact a crucial revenue stream. Cruise lines need to communicate with their passengers wherever they are on the ship, not just in their rooms. If operators don’t have a reliable connection, the opportunity to upsell and offer in-app purchases to their guests is lost.

The netTALK Maritime Difference

It was for these reasons that Norwegian Cruise Line (NCL) approached netTALK Maritime in the hopes of solving these issues. netTALK Maritime, a telecommunications company specializing in maritime communications, presented a solution to help NCL improve their ship- and worldwide connectivity while out at sea.

netTALK Maritime’s telecommunications technology was built into NCL’s Cruise Norwegian mobile phone application, which allowed passengers of the Norwegian Bliss cruise ship to automatically connect to the ship’s onboard wifi network. With the solution in place, the ship’s guests could stay in touch with their friends and family on board, and make in-app purchases and dining reservations, and sign up for on-ship events, entertainment, and book short onshore excursions. Through the NCL app, guests on board the Bliss could pay a nominal fee to make outbound calls to both landline and mobile phones in nearly every country in the world.

As a result of the solution, NCL saw passenger communications package sales shoot up by 26 percent. The cruise lines mobile app with embedded netTALK Maritime technology was such a success that NCL decided to deploy the solution to its entire fleet of 17 ships. In 2018, it was estimated that at least 1.5 million NCL passengers were engaging with the app each year. That number has only grown in successive years.

To learn more about netTALK Maritime’s telecommunications solutions, visit our homepage by clicking here.