Client
National Oceanic and Atmospheric Administration (NOAA) Agency under the U.S. Department of Commerce
Project Overview
NOAA contracted NT Connect to complete a system groom of the Public Address (PA), General Alarm (GA), and Private Branch Exchange (PBX) communication systems onboard the NOAA Ship Bell M. Shimada. This effort ensured reliable shipboard communications for crew safety, operations, and mission execution.
Objectives
- Modernize and optimize the ship’s PA/GA/PBX systems.
- Provide hardware upgrades to support ship-wide communications.
- Deliver hands-on training for NOAA technicians and crew to ensure system sustainability.
Scope of Work
NT Connect provided all parts, labor, materials, and services necessary to complete the system groom, including
Hardware & Software Provisioning
- Supplied two security USB keys.
- Supplied upgraded VoIP base stations
System Installation & Configuration
- Installed new VoIP endpoints at the Pilot House aft station.
- Added PA access to phones in the Mess Room and XO Stateroom.
- Conducted a comprehensive groom of PA, GA, and PBX systems.
Support & Training
- Provided 40 hours of remote support.
- Conducted a two-day onboard session at NOAA’s Marine Operations Center – Pacific (MOC-P) in Newport, Oregon.
- Delivered training and hands-on Q&A sessions with the ship’s electronics technicians and crew.
Results
- Enhanced reliability and redundancy of shipboard communications.
- Expanded PA functionality for improved safety and operational reach.
- Upgraded PBX hardware to support mission-critical ship-to-ship and ship-to-shore communication.
- Trained NOAA personnel for ongoing maintenance, reducing future dependency on external support.
Impact
By modernizing the PA/GA/PBX systems on the NOAA Ship Bell M. Shimada, NT Connect ensured:
- Mission Readiness – The vessel is fully equipped to support NOAA’s research and operational missions.
- Crew Safety – Reliable alarms and PA access across critical ship locations.
- Operational Efficiency – Improved communication systems reduce downtime and streamline onboard coordination.